Lingerie and hosiery products: for hygienic reasons, LINGERIE AND HOSIERY PRODUCTS CANNOT BE RETURNED IF THE SEAL OF THE BOX HAS BEEN BROKEN.
Costumes: the following items will not be accepted and your refund will be withheld:
• Damaged and incomplete items
• Worn items • Items without tags or labels
• Discoloration by sunlight or excessive washing
PLEASE FOLLOW THESE STEPS TO RETURN THE ITEMS THAT MEET THE RETURN POLICY WITHIN 30 DAYS OF RECEIPT:
You can return the items that have been purchased online (at your own expense and in the original packaging) within 30 days after receipt of your order to the following address:
Leg Avenue Europe BV
6604 LG Wijchen
Send a copy (photo) of this form by e-mail to email@example.com and register your return. You will then receive an acknowledgment of receipt. You can then ship your return order adding this form to your parcel. You can use the address label on the left. Remember to get a tracking number for your shipment! Please use the same box or a similar box as delivered for the return. Once we have received and processed the returned item, we will issue a refund within 10 working days. Make sure the postage is sufficient as this is not a pre-paid label. Any postage costs due on arrival will be withheld from your refund. This returns policy does not affect your statutory rights.
We can not exchange items, if you want to exchange an item you have to place a new order on the website with the desired color, size or article. You can return the undesired items.
You can always email or call us if you have any questions. We can be reached at firstname.lastname@example.org or on +31 (0) 24 2022 030.
Version valid from 1 December 2018