When can I expect my order?
We try to deliver as fast as we possibly can. All orders Monday till Friday before 15:00 (GMT+1) we send the same day. Orders send after 15:00 (GMT+1) we send the next working day. The delivery time may vary by country. Please see our delivery time table for a indication per country. 
  
Will out of stock items be restocked?
Most of the items will be restocked, exceptions possible when the item is out of the collection. Just keep an eye on the Webshop!
   
How can I pay?
You can choose between the following safe payment methods:

- Credit card - American Express,  Visa, Mastercard
- PayPal
- iDEAL (The Netherlands)
- Sofortüberweisung (Germany)
- Mistercash
- Maestro
   
Can I change/cancel an order?
Unfortunately we cannot make changes or cancel orders that already exist. The reason is that we process orders the same day as they are made. This does not affect your statutory rights to cancel. 
  
What if I received an item I didn’t order or a faulty item?
In the case of an incorrect delivery or where an item has been supplied damaged or broken, please email your complaint to sales@legavenue.eu We will then assist with your return process. 

How can I return my order?
You have the right to cancel this contract within 30 days without giving any reason.
The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

You send the cancellation to:
Leg Avenue Europe BV
Bijsterhuizen 2116
6604 LG Wijchen
Nederland

Which items are non-returnable?
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For hygienic and health care reasons, products with a broken hygiene seal can not be returned.  


How to return my order?
You as a consumer have the right to return the items purchased online (at your own expense and in the original packaging) within 30 days of receipt of returns ever ordered, with compliance with the return conditions:

Leg Avenue Europe BV
Bijsterhuizen 2116
6604 LG Wijchen
The Netherlands  

How do I get my refund?
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than – (a) 10 days after the day we receive back from you any goods supplied, or (b) (if earlier) 10 days after the day you provide evidence that you have returned the goods. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 
  
How can I exchange an item?
We not offer the service to exchange items. but you can send (a part of) your order back for a full refund and place a new order for the size, colour or item you prefer. 
  
How can I contact Customer Service?
Email: Sales@legavenue.eu.
Phone: (Monday to Friday from 9 am to 5 pm (GMT+1)): +31 (0)24 2022 030.

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